- (585) 423-9810
In order to get the most out of your new ShoreTel System, please take a few minutes to personalize your user information and familiarize yourself with your new capabilities.
There’s a few things to do, should take less than 5 minutes:
1) Setup your Voicemail
2) Setup your Greetings
You have the ability to record different greetings for up to six different availability states:
Available, In a Meeting, Out of Office, Do not Disturb, Vacation, and Custom
This is a powerful tool to let your co-workers and callers know your status, and control call flow to provide the best customer service possible.
To set up your greetings for each availability state:
In your Connect Desktop Client:
Other things you can do:
In Settings – Deskphone you can change your ringer to a variety of different sounds. This helps distinguish between your phone and others nearby.
In Settings – Notifications:
Choose whether or not to send an email with your voicemails attached
Pick what sounds your computer makes for various events
Choose what notifications "Popups" show on your computer for calls, voicemails, etc.
Set up Alternate Phone Numbers for Extension Assignment (if you have permissions from your Administrator)
Below your profile you can choose where your extension is assigned, i.e. your "primary" phone (usually the ShoreTel on your desk), your mobile phone, or other phone.
Enter in your alternate phone numbers with the appropriate labels.
This capability is turned on/off by your system administrator, so check with them to see if your organization uses this feature.
You can also add your Picture from LinkedIn,
by clicking on
And, you can always reach us for help at 585-246-4500